PAYMENT POLICY

1. Accepted Payment Methods: We accept online orders via Visa and MasterCard debit/credit cards from select banks in India. For Visa and MasterCard, you need to provide your 16-digit card number, card expiry date, and 3-digit CVV number (on the back of the card) during the transaction. For American Express, provide your 15-digit card number and 4-digit code.

2. Transaction Records: Credit Card transactions will appear on your bank statement as a payment to Maykel LifeScience LLP.

3. Transaction Confirmation: If the amount has been deducted from your account but you haven’t received confirmation, please contact our customer care team with the following details:
– Transaction Reference Number
– Amount debited
– Registered Email ID
– Date & Time of Transaction

SHIPPING POLICY

1. Shipping Charges: Shipping and handling charges are specified at checkout and will be visible before making payments.

2. Dispatch: After order confirmation, you will receive an email with tracking details and courier information. Most orders are dispatched within 1-4 business days.

3. Delivery Times: Delivery times may vary by state and are calculated as working days, excluding Saturdays, Sundays, and holidays. Delays may occur due to logistical reasons.

4. Mega Sale Events: During Mega Sale events, dispatches may be delayed due to high order volumes. We aim to dispatch all orders within a maximum of 7 days from the date of order.

5. Split Shipments: Orders may be shipped from different warehouses. Only one shipping charge applies to the first package received.

DELIVERY POLICY

1. Packaging: We ensure the safety of products with bubble wrap and secure packaging. Do not accept any shipment that appears tampered or damaged.

2. Order Dispatch: Orders placed in the second half of Saturday or on Sunday will be dispatched within 48-72 hours.

3. Undelivered Orders: Report undelivered orders to customer service within 24 hours of receiving a delivery notification. Allow 48-72 hours for investigation.

4. Claims for Shortages or Damages: Report within 24 hours of delivery. We require 3 working days to investigate. If tampered with or damaged, do not accept the shipment.

5. Reverse Pick-Up: If reverse pick-up is unavailable, self-ship the product via a reliable courier. Reimbursement for courier charges will be provided as WOW Pro Points or credited to your account.

6. Post-Delivery: We are not responsible for any damages or misplacement of products after delivery.

7. Delivery Suspension: We reserve the right to pause deliveries to any part of the country as needed.

8. Return Eligibility: Products with less than 3 months’ expiry are eligible for return. Products with more than 3 months’ expiry are non-returnable.

CANCELLATION POLICY

1. Post-Dispatch Cancellation: Orders cannot be canceled once dispatched.

2. Discount Vouchers: Discount vouchers are for one-time use and will be considered used even if you cancel the order.

3. Loyalty Points**: Redeemed loyalty points will be credited back to your account if the order is canceled.

4. Refunds: Refunds are processed after the returned product is received and verified.

RETURN & EXCHANGE POLICY

1. Non-Returnable Products: Products from Maykel LifeScience LLP are non-returnable due to their hygiene and consumable nature.

2. Refunds & Replacements: For refunds or replacements, email us within 24 hours of delivery at info@maykel.in with images of the product, invoice, inner and outer packaging, and batch number. Processing may take 48-72 hours.

3. Damaged or Tampered Products: Take pictures of any damage or tampering and retain the packaging.

4. Processing Time: Allow 10-15 days from returning the package for your request to be processed. We may contact you to confirm the damage or defect before issuing a refund or replacement.

5. Eligibility for Refund/Exchange: Full refund or exchange is available for:
– Missing accessories
– Damaged or broken packaging
– Incorrect product delivery
– Expired product delivery

6. Wrong Product Received: Keep the product in its original, undamaged packaging. Retain the invoice for successful return.

7. Return Conditions: Returns are not accepted if:
– The product is used
– No invoice is provided
– The batch number or price is tampered
– The original packaging is missing

8. Non-Usage: Do not use the item you are raising a complaint about.

9. Pilfered Deliveries: Report pilferage within 24 hours of delivery.

10. Non-Refundable Conditions: Products will not be refunded if:
– Inadequate information is provided
– Snapshots of invoice, packet, and box (if applicable) are not provided

11. Exclusions: Damages due to improper usage or application are not covered. Festive Gift boxes and allergic reactions are not eligible for exchange or refund.

REFUND & REPLACEMENT POLICY

1. Refund Process: Refunds will be processed via bank transfer, taking 5-7 business days. For NEFT, refunds may take 3-5 business days. For prepaid orders, refunds are credited to the original payment method and may take 7-10 business days to reflect.

2. Cash Refunds: No cash refunds are provided.

NOTE TO CUSTOMERS

1. Fair Usage Policy: We strive to provide a smooth user experience. We monitor for misuse of return and exchange policies to prevent abuse and ensure fair access to products for all customers.

2. Impairment & Damages: Contact customer service within 24 hours for partial, void, or damaged items. Retain product and invoice.

3. Packaging Changes: We may update packaging for innovation or eco-friendly reasons, without affecting product efficacy. Packaging changes comply with regulations but ensure product authenticity.

4. Suspending Promotions: We reserve the right to cancel any ongoing or future promotions, offers, sales, gifts, and giveaways without liability.

For queries, please contact our customer care team at info@maykel.in.